Customer satisfaction is very important to us and to assure your experience with us meets that goal, we have developed the following procedure in an effort to facilitate a positive ordering experience.
- Call Toll-Free to Order: 1-855-641-6957
- Business Hours: Eastern Standard Time (EST)
Monday: 8:00 AM to 8:00 PM Tuesday: 8:00 AM to 3:00 PM Wednesday: 8:00 AM to 8:00 PM Thursday: 8:00 AM to 8:00 PM Friday: 8:00 AM to 8:00 PM Saturday: 1:00 PM to 5:00 PM Sunday: Closed
- Painting Frames Plus will generate an Estimate verifying the merchandise, shipping costs and lead times discussed and will forward the Estimate to the customer via Email for the Customer's review and verification of accuracy.
- Painting Frames Plus will send a Credit Card Authorization / Return Policy form that the Customer must review, sign and return to Painting Frames Plus via Fax (1-855-207-6152) or email.
- Once the customer's signed Credit Card Authorization / Return Policy form is received by Painting Frames Plus, payment information will be obtained and processed to complete the purchase order.
- Payment Method 1: (American Express, Discover, VISA or Mastercard.)
Painting Frames Plus will take credit card information over the phone and process the order after payment has been authorized by the credit card company.
IMPORTANT: Refunds can be credited directly to credit card if payment method 1 is used.
- Payment Method 2: (Direct Deposit Electronic Bank Transfer, VISA or Mastercard.)
Painting Frames Plus will email an invoice to the customer that has an embedded link to a secure payment website and the customer can personally enter his/her credit card or direct deposit information and print a copy of the sales receipt. After the credit card payment has been authorized by the credit card company or the direct deposit funds have been transferred, Painting Frames Plus will receive an automated notification and will then process the order.
IMPORTANT: Refunds will be paid by check! Refunds cannot be credited directly to credit card if payment method 2 is used.
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RECEIVING YOUR MERCHANDISE
- Merchandise will only be shipped to the customer's billing address.
- Painting Frames Plus will send tracking information to the customer when merchandise has been shipped.
- Please review our Shipping Information page for more details.
- Please review our Return Policy page for more details on shipping related damages.