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Your "Cart"

IMPORTANT! We are working to implement a full on-line shopping cart. In the meantime we hope the current features will help you organize what you'd like to purchase. There is an option to submit your cart to us and we can help complete the order over the phone. Please be aware that cart sessions are deleted when you close/exit your browser.

Item #, Description, Price

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* Price includes basic shipping and handling for all orders within the 48 continental United States. CONDITIONS APPLY: Shipping and handling charges may apply if any of the following conditions are true: (1) Shipments to Hawaii, Alaska and/or Canada, (2) Shipments via freight carrier, (3) Special delivery services such as Next Day Air and/or, (4) Orders that are $45.00 or less shall incur a $5.95 shipping and handling fee. All prices are subject to change without notice.
** Residents of the state of Connecticut are required to pay Sales Tax (6.35%) on purchases, including shipping. NOTE: Sales to Canada shall be subject to various additional fees: e.g. Border crossing fees, brokerage fees, Canada sales tax. Painting Frames Plus does not collect these additional fees at the time of sale, nor do we list those fees on our invoice. Painting Frames Plus shall schedule the shipment and supply all required documents, labels and contact information required for shipping goods across national borders. The purchaser shall be required to pay the additional fees via the brokerage firm when the shipment is processed at the border.

Shipping and Billing Information

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Please review our Terms of Service.

Return Policy

Refunds will not be processed without first contacting Painting Frames Plus to obtain a "Return Authorization Number" (RAN) and a return "Ship To" address for any of the following reasons:

NOT SATISFIED WITH PRODUCT
  • Notify Painting Frames Plus within 14 days of receipt of your ordered merchandise.
  • As a speciality item, there is a 25% restocking fee for all such returns.
  • Customer is responsible for return shipping and all associated shipping fees.
  • Merchandise must be returned in an unused condition and repacked in its original packaging, including interior packing.
  • After the merchandise has been received and inspected, a refund will be issued, less the 25% restocking fee. Please note, a refund will be issued only if the merchandise is received in new condition, has not been used, and is suitable for restocking.
  • No returns/refunds will be processed for "custom" cut frames.
MANUFACTURING DEFECTS
  • Notify Painting Frames Plus within 48 hours of receipt of your ordered merchandise.
  • Merchandise must be returned in an unused condition and repacked in its original packaging, including interior packing.
  • Painting Frames Plus shall issue a "call tag" with the shipping carrier and verify arrangements with the customer for shipping carrier pick-up.
  • After the returned defective merchandise has been received and the reported defect verified, the customer shall have the option to either receive a full payment refund, receive an identical replacement item, or select a different replacement item of equal value.
ORDER ERROR
  • Notify Painting Frames Plus within 48 hours of receipt of your ordered merchandise.
  • Merchandise must be returned in an unused condition and repacked in its original packaging, including interior packing.
  • Painting Frames Plus shall issue a "call tag" with the shipping carrier and verify arrangements with the customer for shipping carrier pick-up.
  • After the returned merchandise has been received in new, unused condition, the customer shall have the option to either receive a full payment refund, receive an identical replacement item, or select a different replacement item of equal value.
SHIPPING DAMAGE
  • If there is any visible physical damage to the packaging, be sure to have the carrier acknowledge the damage prior to you signing and/or taking possession of the package and have him/her document the damaged condition of the package directly on the paperwork that you will be asked to sign. Failure to do so may jeopardize any future claim with the shipping carrier.
  • Some carriers may permit you to first examine questionable merchandise prior to signing for it in order to rule out that suspected shipping damage has occurred. If the carrier refuses to agree to this, DO NOT ACCEPT THE PACKAGE and DO NOT SIGN FOR IT. (The carrier will return the package to the sender.) IMPORTANT: Once the package has been opened the carrier will not be able to send the package directly back to the sender. At this point, if visible physical damage is present on the merchandise, you must have the shipping carrier document the damaged condition directly on the paperwork that you will be asked to sign. This documentation will be used for claim submittal with the shipping carrier company.
  • Notify Painting Frames Plus within 48 hours of receipt or rejection of your ordered merchandise, to assist us with any claim process that is required and to be advised regarding the replacement of merchandise.
I have read and agree with the Painting Frames Plus Terms of Service.